What is YumKiosk

YumKiosk is a B2B SaaS platform that turns any tablet into a self-service ordering kiosk backed by a live human agent. Restaurants drop a tablet on the counter, and when a customer taps Start Order, a video call opens with a trained YumKiosk agent who walks them through the menu, builds the cart, and runs payment — all without a staff member on site.

The result is a self-serve kiosk that feels like talking to a cashier, but the cashier can be serving any restaurant in the network at any moment. Owners get the speed and consistency of digital ordering without losing the human touch that drives upsells and resolves edge cases. Agents get flexible remote work taking one call at a time. Customers get a kiosk that actually listens.

#Who uses YumKiosk

YumKiosk is built for three distinct audiences, and each gets a purpose-built interface:

• Business owners — Restaurant operators who want to add kiosks to their existing locations without hiring more front-of-house staff. They log in at owner.yumkiosk.com to configure their menu, pair tablets, invite agents, and track revenue.
• Agents — Remote workers who handle incoming sessions from kiosks. They log in at agent.yumkiosk.com to see which kiosks are waiting, accept calls, build orders, and track their earnings per hour.
• Customers — The end diners who walk up to a kiosk in-store. They never create an account. They just tap the screen and the agent does the rest.

#What makes it different

Traditional self-service kiosks force customers into a rigid touchscreen menu tree. That works for chains like McDonald's but falls apart for independent restaurants where 30% of orders involve customization, substitution, or a question about what's in the sauce. YumKiosk keeps the convenience of unattended hardware while putting a real person on the other end of the screen — someone who can explain the daily special, handle a dietary restriction, or upsell a combo.

Under the hood, every session is a three-way handshake between:

1. A tablet running the kiosk web app (no native install).
2. A YumKiosk agent in a browser dashboard.
3. The YumKiosk cloud coordinating the video, order state, and payment.

The rest of these docs walk through how each piece fits together, how to get started as an owner, and how the platform APIs work if you want to integrate YumKiosk into your own stack.