Setting your hourly rate

YumKiosk bills owners on a per agent-hour basis on top of the monthly plan fee. An agent-hour is any hour where an agent is marked "available" or actively in a session, attributed to your business. The hourly rate is something you set per agent — YumKiosk doesn't mandate a number, but the rate directly controls how much the agent earns and how much you pay.

#How the math works

When an agent is clocked in on your kiosks, the platform records their shift in 1-minute increments. At the end of each billing cycle:

1. Total clocked minutes are rolled up per agent.
2. Per-agent subtotal = (minutes ÷ 60) × hourly_rate.
3. Business subtotal = sum of all agent subtotals.
4. Platform fee = business subtotal × 15% (your cut to YumKiosk, covering infrastructure, support, and payment processing).
5. Total owner charge = business subtotal + platform fee + plan fee.

The 15% platform cut applies only to agent hours — it does not apply to your plan fee.

#Setting a rate

When you invite an agent, the hourly rate field is required. For existing agents, you can update it anytime from Team → Agents → Edit → Hourly rate. The change takes effect on the next shift — in-progress shifts continue at the old rate to avoid mid-shift surprises.

Rates are per agent, not per role, so you can have a $20/hr lead and a $14/hr junior on the same team.

#Typical ranges

There's no enforced floor or ceiling, but based on platform averages:

• US contractors: $14–$22/hour
• Tier-2 markets: $8–$14/hour
• Shared pool (YumKiosk-managed): flat $16/hour, no setting required

You are responsible for making sure the rate you set complies with your local minimum wage and contractor laws. YumKiosk provides the tooling — not legal advice.

#Tipping

Customers can optionally tip at checkout. Tips flow through the kiosk's Stripe Connect account and are attributed 100% to the agent who built the order — YumKiosk does not take a cut of tips, and they don't count toward platform fees. Tips appear in the agent's earnings dashboard on the same day they're collected.

#Previewing your bill

At any time, you can go to Billing → Current cycle to see a live preview of:

• Clocked minutes per agent
• Rate applied
• Running subtotal
• Projected end-of-month invoice

This lets you catch billing anomalies early (e.g., an agent left "available" overnight by accident) and adjust mid-cycle.